Customer Relations

Call Centers For Dummies

Name: Call Centers For Dummies
Brand: For Dummies
SKU: 9780470677438
Price: 1990.00 INR
Availability: InStock
ISBN: 9780470677438

Contributor(s): Bergevin, Real Author Format: Paperback

Paperback · ISBN 9780470677438

₹1,990 19%

₹2,450

Inclusive of GST and other taxes

100% Quality Assurance

No Account Creation Required

Fast Delivery

Secured Transactions

Arriving at your doorstep in 10-15 days

Our logisitcs team will make sure everyitem is delivered safely

Key Specifications

ISBN	9780470677438
Publisher	For Dummies
Publication date	April 2010
Language	English
MRP	£18.99 GBP
Page count	386
Item weight	146 g

Tips on making your call center a genuine profit center

In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents.

The ultimate call center guide, now revised and updated
The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations
Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses

With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.

Call Centers For Dummies

Key Specifications

Bergevin, Real Author

Related titles