Entrepreneurship

Professional Services Automation: Optimizing Project and Service Oriented Organizations

Name: Professional Services Automation: Optimizing Project and Service Oriented Organizations
Brand: John Wiley & Sons
SKU: 9780471230182
Price: 7267.00 INR
Availability: InStock
ISBN: 9780471230182

PROFESSIONAL SERVICES AUTOMATI

Contributor(s): Melik, Rudolf Author , Melik, Ludwig Author , Bitton, Albert S. Author Format: Hardback

Hardback · ISBN 9780471230182

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Key Specifications

ISBN	9780471230182
Subtitle	PROFESSIONAL SERVICES AUTOMATI
Publisher	John Wiley & Sons
Publication date	April 2002
Language	English
MRP	£65.00 GBP
Page count	432
Item weight	174 g

PRAISE FOR Professional Services Automation

"SPO/PSA should be viewed by the market as a cost of doing business or, in other words, a competitive necessity for conducting business in the services economy."
-Ted Kempf, Principal Analyst, Gartner

"The depth and breadth of coverage is extraordinary. Any professional or firm considering the implementation of PSA must stop here first-to make a PSA decision without consulting this book first would be foolish."
-Rick Freedman, author, The IT Consultant and The eConsultant

"I have requested each and every department in my organization to look at their respective chapters for incredible insight and concrete solutions."
-Jean Denis Talon, President and CEO, AXA

"This is the reference book that you need to pick up and consider periodically as you plan, analyze, select, and roll out enterprise software."
-Stuart Sackman, Vice President, ADP

"This book is a perfect starting point for any organization wishing to improve their services delivery through the implementation of a PSA product. It provides a clear overview of all of the aspects to consider when evaluating PSA products as well as how to avoid the stumbling blocks to successful PSA implementation."
-Michael Lines, PMP, Publisher, allPM.com-The Project Manager's Homepage

"This guide addresses appropriately the subject of project management as an integral component of the PSA business environment-a sensible and pragmatic approach."
-Lloyd Bartlett, P. Eng., MBA, PMP, Lecturer in Project Management, McGill University

Professional Services Automation: Optimizing Project and Service Oriented Organizations

Key Specifications

Melik, Rudolf Author

Melik, Ludwig Author

Bitton, Albert S. Author

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