Customer Relations

Project Red Light

Name: Project Red Light
Brand: iUniverse
SKU: 9780595330560
Price: 745.00 INR
Availability: InStock
ISBN: 9780595330560

PROJECT RED LIGHT

Contributor(s): Bitner, Mark A. Author Format: Paperback

Paperback · ISBN 9780595330560

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Key Specifications

ISBN	9780595330560
Subtitle	PROJECT RED LIGHT
Publisher	iUniverse
Publication date	November 2004
Language	English
MRP	£5.91 GBP
Page count	72
Item weight	26 g

Project Red Light is an invaluable resource for any business leader who wants to build a high performance team.

Author Mark Bitner brings to life an improvement initiative that focuses on the repetitive cycle of "experiences" and "decisions" that teams are confronted with when delivering a service to a customer. In clear and understandable language, Bitner explains how a leader can implement a systematic approach to improving employee performance, business processes, and ultimately the service provided to the customer.

Project Red Light covers a diverse field of topics, including:

Making continuous improvement a way of life for the team
Implementing a system where employees have the opportunity to rate and provide input on their service experiences
Improving team confidence, collaboration and contribution
Offering employees real empowerment opportunities
Partnering and coaching employees on project improvement fundamentals
Learning how to get employees interested and vested into the business they serve
Strengthening the employee relationship
Establishing Esprit de Corps

Project Red Light is a useful resource for those leaders who want to get their employees on the same level so a common vision and objectives can be understood, agreed to and accomplished collectively.

"Confidence creates high performers. High performers achieve excellence."

Project Red Light

Key Specifications

Bitner, Mark A. Author

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