Organizational Behavior

Business Process Improvement Toolbox

Name: Business Process Improvement Toolbox
Brand: ASQ Quality Press
SKU: 9780873897198
Price: 6811.00 INR
Availability: InStock
ISBN: 9780873897198

Contributor(s): Andersen, Bjorn Author Format: Paperback

Paperback · ISBN 9780873897198

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Key Specifications

ISBN	9780873897198
Publisher	ASQ Quality Press
Publication date	April 2007
Language	English
MRP	£48.00 GBP
Page count	314
Item weight	121 g

This best-seller is fully revised and updated! Its goal is still to give readers practical insight into how they can create a coherent business process improvement system. Author Bj rn Andersen works from the premise that consistently working on improving various aspects of how things are done, large and small, is the key to success for any organization.The first half presents an overall business process improvement model, with the ensuing chapters dealing with topics of understanding and modeling your current business processes, using performance measurement in improvement work, creating a business process improvement roadmap, and organizing for improvement work. The second half of the book presents the overall toolbox, followed by one chapter for each phase of the overall improvement model. For each of these phases, a selection of suitable tools is presented with background, steps to use them, and an example of their use. The final two chapters contain two more extensive case studies illustrating the use of the full methodology. And finally, a number of templates can be found at the very end of the book, templates that support most of the tools presented.This book is suitable for employees and managers at any organizational level in any type of industry, including service, manufacturing, and the public sector. It should also be useful as a textbook for students in courses relating to quality management and continuous improvement.

Business Process Improvement Toolbox

Key Specifications

Andersen, Bjorn Author

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